Copier / Printer Technician (Reno/Las Vegas)
|Location:||Reno and Las Vegas, NV|
|Salary Range:||Competitive salary and bonuses|
|Benefits:||major medical, dental, 401k|
|Employment Type:||Full Time|
|Description:||Xerox, a Fortune 200 Company and one of the World’s Most Admired Companies is seeking talented individuals to join Sierra Office Solutions, our subsidiary based in Reno and Las Vegas.|
Sierra Office Solutionsis rapidly growing and seeking talented candidates who will be responsible for troubleshooting, diagnosing, maintaining and repairing digital office equipment including digital copier equipment, printers (and related technology) in an assigned territory. We provide initial and ongoing training on additional equipment and technology (copiers, fax machines, printers, MFP's, etc.).
|Duties:||Copier / Printer Technician Duties include:|
•Perform territory/call management which includes a call-ahead program.
•Develop and maintain good customer relations in assigned territory, in addition to providing operator training, technical assistance and general customer information.
•Responsible for tools, laptop, blackberry, multimeter and other equipment assigned by the company.
•Properly fill out assigned reports completely and on time.
•Maintain personal copy of all assigned publications in organized manner so that they are readily available for use as needed.
•Must review, update, and be knowledgeable on company policies.
•Maintain proper parts custody levels to ensure prompt and efficient equipment service.
•Responsible for applying skills that will increase revenue through GMA sales, CITS, clicks and sales leads.
•Meet or exceed the following standards: Revenue, Parts Usage, Calls/Day, Recall %, P.H. %, Mech Time %, and additional goals as established by the supervisor.
•Responsible for continued development of skills through formal training, self-study, and on-the-job training.
•Demonstrate willingness and capacity to be trained on most digital office equipment that is in, or added to the company line.
•Responsible for maintaining vehicle per company’s Fleet Safety policy.
|Qualifications:||•Two plus years minimum related work experience or equivalent combination of education and experience.|
•Copier and Printer service and repair experience required. (Xerox and Kyocera a plus.)
•Basic mechanical aptitude and demonstrated skills strongly preferred.
•Must be able to work independently, prioritize and perform a variety of concurrent tasks.
•Must be very organized and detail oriented.
•Excellent customer service and communication skills.
•Must have valid driver’s license with no points
•Exceptional troubleshooting skills handling digital copiers.
•Strong relationship management skills with external and internal customers are required.
•Computer networking experience welcome but not required.
•Must have manual dexterity with the ability to kneel and stand while working on machines. Lifting usually does not exceed 40 lbs.
•Perform other duties and projects as assigned
Must have clean driving record and be able to pass drug screening and background check.
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